Refund Policy

Last updated: July 2026

At Telisco, we want you to feel confident buying your eSIM. This policy explains when refunds are available. Because eSIMs are digital products that connect you to mobile networks the moment they are installed, our refund rules follow the standard practice for the eSIM industry.

The short version: If you have not installed your eSIM and have not used any data, you are eligible for a full refund. Once an eSIM has been installed or any data has been used, it cannot be refunded.

Eligible for a refund

You may request a full refund if all of the following are true:

Your eSIM has not been installed on any device.
No data has been used on the eSIM.
The request is made within 30 days of purchase.

Refunds are also provided if a technical fault on our side prevented your eSIM from being delivered or activated, and we are unable to resolve it.

Not eligible for a refund

The eSIM has been installed on a device (installation consumes the activation profile, which cannot be reissued).
Any amount of data has been used.
The plan's validity period has started or expired.
Issues caused by an incompatible or locked device. Please check device compatibility before purchasing — see our FAQ.
Purchasing the wrong destination or plan by mistake after installation.

Top-ups

Top-ups add data to an eSIM that is already installed and in use. Because the eSIM is already active, top-ups are non-refundable once purchased.

How to request a refund

Email support@telisco.com with your order reference (for example, TLC-XXXXX), the email used for the purchase, and a brief description of the issue. We aim to respond within 24 hours and to process approved refunds within 5–10 business days, back to your original payment method.

Questions

If you are unsure whether your situation qualifies, contact us before installing your eSIM and we will do our best to help. Reach us any time at support@telisco.com.